Questions fréquemment posées

Verification is the identification of a client. It protects your trading account in case hostile parties attempt to steal your password or other confidential data. It is possible to trade on an unverified account. However, some SuperForex special offers, such as the Bonus Program, are available only to fully verified accounts. The account verification procedure does not affect operations with your funds. You are welcome to verify your account at any time.

You can verify your account from the Client’s Cabinet, under Client Summary, in the section Personal Details.

Account verification can take up to 48 working hours.

Yes, you can deposit and withdraw funds from your unverified accounts without any obstacles.

Upload and submit a soft copy of your passport (ID) or driver’s license and address registration documents. We only accept uncropped, centered, clear-color scans/photos at a very good resolution. Please do not submit documents by fax or cropped, blurred, black and white or grayscale documents.

The allowed files types are: jpeg, bmp, png, doc and docx.

Your document might not be accepted for verification in the following cases:

• the scanned document copy is of low quality
• you sent a document that is unsuitable for verification (it does not contain your photo or your full name)
• the document you sent was already used for the first level of verification

If you get an error message and your document fails to be uploaded, please send detailed information about the error to support@superforex.com, specify your account number, and attach screenshots of the error page. You can also try to verify your account using another Internet browser.

If you passed all verifications steps, you can use additional services offered by SuperForex that are not available to unverified accounts.

If a new trading account is opened using the main website according to the standard registration procedure, documents for verification should be submitted again. In case you open a new trading account via the Cabinet of the verified account in the Open Account section, the verification will be done automatically.

The minimum deposit is 1 US dollar.

The server for MetaTrader 4 is SuperForex-Real Europe, 46.4.13.133:443

Leverage is the ratio of the margin amount to the borrowed amount: 1:100, 1:200, 1:1000. A 1:100 leverage means that, to open a trade, you should have 100 times less than the amount of the trade. In SuperForex you may choose a leverage from 1:1 to 1:1000.

There are no restrictions on the use of advisors.

Send an email to support@superforex.com with the following information: trading account number, phone password, and the desired leverage. You can also contact the Customer Support Service via chat and provide the same data.

You can change your password from the Client’s Cabinet. If you forgot your password, you can recover it by email. You can also change the trader password by contacting the Customer Support Service and providing them with the following information: account number, phone password and a new trader password (Latin letters, from 6 to 12 symbols).

If you forget or want to change your withdrawal password, contact us via email at support@superforex.com or via Live Chat, providing the following information: account number and phone password.

You can preview all of our bonuses at this page

To obtain the No Deposit Bonus you need to register a live trading account with us and verify it fully. After the verification is complete, you need to read the terms and conditions of the bonus and if you satisfy the requirements, submit the “Get the No Deposit Bonus” button from the Client’s Cabinet

To get the No Deposit Bonus your leverage must be 1:200 or lower.

Your account should be fully verified and non-affiliated. The maximum leverage should be 1:200 or lower. Your account should be fully verified and non-affiliated. The maximum leverage should be 1:200 or less. The profit derived from the No Deposit Bonus can be withdrawn. The minimum amount for withdrawal is $5, the maximum is $25. To unlock the withdrawable amount, you must have traded a certain volume, where $1 = 1 lot e.g. to withdraw $6 you must have traded at least 6 lots. In order to withdraw profit from No Deposit Bonus the client have to deposit amount that is equal or more and than requested amount for withdrawal. If Client withdraw profit from No Deposit Bonus with his deposit contemporaneously, then No Deposit Bonus and profit from it will be cancelled in full. The No Deposit Bonus and profit are cancelled upon withdrawal of the funds from the account.

You can withdraw your profit using payment systems such as Visa and MasterCard, or use other electronic payment systems such as WebMoney, Qiwi, Skrill, Neteller, etc. You can check the full list here

Yes, you need to make a deposit. In order to withdraw profit from No Deposit Bonus the client has to deposit amount that is equal or more and than requested amount for withdrawal.