Refund Policy

SuperForex has implemented a highly sophisticated system for the detection of any signals that might suggest a customer is engaging in such illegal activities. This system keeps a record of and verifies all client identification materials, and tracks and maintains detailed records of all transactions.

When customer request fund transaction we check the following documents:

  • a copy of your valid passport with the signature page;
  • copies of your credit cards, used to make the deposit, One or more (if available) of the following options to confirm possession of the card by the owner:

    • recent copy of a bank statement containing cardholder's full name, first 6 and last 4 digits of card number (sensitive data must be covered), and the payment in question. If screenshots are provided the page URL must be visible.
    • authorization code for the payment in question (AUTH code) – it is usually contained in the transaction data when the client accesses their bank account.
    • clear color copies of both sides of the card. The middle of the card number should be covered on both sides, leaving the first 6 and last 4 digits visible; on the back side, CVC/CVV code should be covered.
    • a copy of a recent utility bill in your name and address.

SuperForex dedicates its keen attention to tracking suspicious and significant transaction activities, and reports such activities along with comprehensive information to the relevant law enforcement bodies. To maintain the integrity of reporting systems and to safeguard businesses, the legislative framework provides legal protection to the providers of such information.

A key step to preventing and discouraging money laundering using our platforms is the fact that SuperForex does not accept cash deposits. SuperForex has the right to refuse to process a transfer at any stage where it believes the transfer to be connected in any way to money laundering or criminal activity. SuperForex cannot inform customers that they have been reported for suspicious activity.

Refunds can be applied within 24 hours after transaction made.

Regarding refund issues, the customer can contact our support team:

Refund timeframes 1-4 working hours.